Changing lives one at a time !!!
Is a structured in-person and virtual work development program that helps to eliminate the barriers young adults face in the workforce. Through partnerships within our community and volunteer services, Speak Into The Light offers opportunities and documentation for individuals to meet eligibility requirements necessary to retain benefits and employment. Speak Into The Light will host virtual workshops every Tuesday to get participants ready for the workforce.
Y.A.S.S Program Offer:
We encourage the Speak Into The Light( Y.A.S.S Program) for support with landing and maintaining virtual jobs from home, but its not an requirement to apply or start working from home. The Y.A.S.S Program will assist with initial training and some startup cost for participants that complete the program.
*** Note that is a 1099 Contractor position, a W9 non-employee position, not a W2 for employment. There is no benefits, no paid training, meaning you will solely incur the cost of startup.
· Must be 18 years or older ( 16 years old for the Y.A.S.S program)
· Have computer knowledge
· Must have or working on a high school diploma/ GED
· Remote call center duties
· Provide inbound, outbound and or chat based support calls
· Handle customer inquiries and complaints
· Provide information about the products and services
· Resolve product issues and concerns
· Document and update customer records based on interactions
· Develop and maintain a knowledge base of the evolving products and services
· Quiet work space
· Previous experience in customer service, sales, or other related fields (Helpful but not Mandatory)
· Ability to build rapport with clients
· Ability to prioritize and multitask
· Positive and professional demeanor
· Excellent written and verbal communication skills
Equipment Needed: WE DO NOT SUPPLY!
· Desktop Computer (Dual Monitors Required)
· Hardwired High-Speed Internet Connection
· Noise-canceling headset
· May need a landline and call center phone pad
· Can successfully pass a background check and a voice assessment test.
We are currently offering a signup bonus incentive to agents who passes certification and service calls for a duration of 30 days.
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